1 ticket per entry – all Adults must have a ticket

Children under 18 months ( babes in arms) are FREE – as such they are in-eligible for a gift from Father Christmas. Please select “child under 18 Months” option . Everyone needs a ticket including babies, this is so we know the event capacity.

Yes, located in the toilet block in the stable block. The end toilet has one in – signpost on the door.

The Toilet behind the Cafe also has one in.

Please note: There is No public toilet / baby change inside the house

• Enys Gardens, St Gluvias, Penryn, TR10 9LB.  If approaching from A39 Truro or coming down into Penryn From Treluswell Roundabout – please look out for the brown signs for “Enys Gardens”.
• Car Park Entrance What 3 Words = diplomat.ooze.quite
• The car park is a short 2 min walk to the house and start of the Lantern Trail. Follow the Festoon lights thru the entrance to take you to the start of the trail and entrance of the house.

Every year, Father Christmas at Enys team host a FREE tree planting day.  Since year one – we have been collecting native tree seeds ( oak, Chestnut and pine) and we have been growing them into saplings. We have partnered with the wonderful folk at Sailors Creek CIC which is where we are planting these saplings – to grow into a woodland – named “Christmas woods”.

As this is a Free event – we have always collected a donation to pay for the equipment  to plang the trees and to pay to help clear the overgrown land to allow for tree planting.

This year 2026 – we have decided to work with a second organisationa and collect on their behalf too.

2026 – chosen charity is the FLICKA donkey sanctuary.

50% of all donations raised will go towards FLICKA

50% will go towards the Tree planting programme we have.

Meaning 100% of Your donation will go towards helping nature.

The Donation is optional. You can set this to any amount, including £0 if you wish. Simply click the donation to change the amount.

If an adult wants to receive a gift either for themselves or on behalf of a baby, they must buy the “Adult – Receives gift ticket”. This is the same cost of the child ticket but we know an adult is meeting Father Christmas – not a child.

• No Dogs inside the Grotto – With exception of assistance dogs. This is because not every child is a dog lover.
• Well behaved Dogs on short leads are welcome to join the lantern trail.  Please clean up after your dog and use the bins provided around the trail.

• Kinda. The booking fee is now included in the cost of the ticket – rather than being shown as an add on fee. Making this clearer to see what the ticket price is.

• The transaction fee is a set £2 fee added to the order ( not per ticket).  This is to cover online payment processing fees which fluctuate between banks and card issuers.

• Once tickets are purchased – refunds are not possible. However, we know life sometime thros a curve ball and so we have 3 options available to you.
• Re- scheduling – at any point up to 48 hours prior to ticket start time. As the ticket booker – you are able to reschedule your tickets  via the “Manage your booking” option on our ticketing site.  Please note : you must enter the email address you used to make the booking. A magic link will then be sent to your email to make changes. This is available to all booking holders up to 48 Hours prior to Start time of the ticket date and time.
• If you change your ticket and it’s in a different price bracket – you must pay the difference.  Email us to arrange this rescheduling as this can only be done manually Please arrange with at least 48 hours notice as this takes time. email: events@lovebitecreative.co.uk
• CANCEL your ticket up to 24 hours prior to ticket start time to receive a refund to Voucher. Redeemable against a new event or same event order.You can cancel your ticket to receive a refund via Credit voucher at any time up to 24 hour Prior to ticket start time. Refund is minus Transaction fee + donation.
• If your plans change with less than 24 Hours notice to start time,  you are welcome to gift or Re sale your ticket yourself so that it doesn’t go to waste. We cannot offer any rescheduling or cancellation of tickets if less than 24 hours notice prior to the event.

• Reduced price Carers tickets are available – We cant offer Free carers tickets at this stage.
• You can buy carers tickets online but Please NOTE: You must Show Eligibility at the Gate – otherwise you may be asked to pay the difference to Full price adult.

• No. Children must be accompanied by an adult at all times
• Max 4 children per adult.

• Please arrive at the car park entrance at least 20 minutes prior to ticketed Grotto Start time – to ensure you have enough time to collect your tickets, visit the toilets at the Stable block, purchase any snacks and walk to the house. 
• The doors open promptly – we do our best to accommodate latecomers – If you are more than 10 minutes late you will miss a significant chunk of the experience and if more than 20 mins late you will be denied entry. If this happens we will do our best to accommodate you in a later session – however this is subject to availability and may not be possible. Please be on time.

• We recommend you walk the trail After you have visited Father Christmas inside. This is for a couple of reasons
• 1: it keeps the mud outside:)
• 2: its important that you are not late for the start of the Grotto experience. We don’t want you getting distracted in the gardens and ending up late for the grotto.
• However – If you wish to walk the trail before your Father Experience , we recommend you arriving 35 mins before your Grotto start time to give you enough time to walk the trail beforehand.

• The Fox office helpers will ask you to confirm the names of the children / adults to receive a gift from Father Christmas.
• If the name is unique or with a specific spelling – please make sure you make the Fox Office aware and confirm the name before you go into the grotto. 

• Tickets for the Father Christmas Experience are NOT available on the gate. Please ensure you buy tickets at least 1 hour Prior to Arrival. * Subject to availability.
• Tickets to the Lantern Trail  – are available on the gate – * subject to availability.

• The Father Christmas Experience is timed entry lasting 45 minutes.
• The lantern trail can take families 15 – 30minutes to complete. It is 1/3 mile in length. It is at it’s best enjoyed alongside the grotto experience.
• On average families spend 1.5 hours At Enys – when they have a combined experience ticket.
• Due to limited Car park capacity 1.5 hours is the upper end of how long you can park in the car park for.

• You are welcome to walk the trail as many times as you like on the day of entry for your single entry Lantern Trail Ticket. You will exchange your ticket for a wrist stamp at the entrance to the Light Trail – which acts as your re entry to do the Trail if you wish to walk it multiple times on the same day. Please note: Once you leave the Car park  you will not be allowed Re – Entry. – When walking the trail multiple times– please be aware of first time Lantern Trail visitors alongside yourself. Please do not ruin any surprises.:)
• Please stick to the designated paths of the lantern trail. Enys is a small family run estate and improvements to paths are made year on year. The path chosen is the safest route during the winter period. Please do NOT go off on your own in the gardens as there may be unmarked hazards which are not visible in the dark.

• Lanterns are hand made by a team of two designer makers. They are made of Willow and paper.
• Please DO NOT touch any of the lanterns and installations. They are all hand made with love and have taken months to create. Whilst being robust to the elements they do not take kindly to being touched, prodded, or sat on. Please respect the months of work that have gone into producing this trail and enjoy the experience with your eyes and ears only. 
• If you notice any damage please report to the nearest member of staff at your earliest  opportunity.

• Woodland helpers will all be easily recognisable with ears and tails:)
• Car park personnel will all also have reflective HI VIS vest on. Any matters of concern – please report to a member of the team

• The Lantern trail path is accessible to all. Where there are steps – we have installed ramps and the route is around a gentle gradient of the garden.
• Please note:  The general terrain is that of a woodland path, so please be aware of puddles, mud and tree roots. 

• Please dress appropriately for the weather on the day of your visit. If on the Lantern Trail – its advisable to bring umbrella / anorak  – just in case of sudden downpours.
• The house is seasonally cold inside – so wear layers.

• If the weather deteriorates the Lantern Trail may have to be closed.
• This typically means If there is a Yellow weather warning. 
• If it is raining – the event can go ahead – However for the enjoyment of everybody – if the rain is torrential we may cancel the event for that day. Please keep an eye on socials for updates. Affected ticket holders will be emailed and tickets rescheduled to another date.

• Hot Beverages and sweet treats will be available out side the house from Espresso Cornwall. To prevent accidental spills and crumbs we prefer it if you do not bring Food and drink inside the house during the Grotto. Thank you for your understanding.
• Hot vegetarian winter Stew with bread Roll (Gluten LOW option available) will be served from the History Room – near the Stable block. 
• We recommend you pre order this at the time of Buying your tickets. This is to help us with preparing the portion numbers, Plus its cheaper if you buy in advance:)
• Food Available from 3:30 pm –  7:15 pm.  

• There are no toilets inside the house.
• Please make sure you have visited the Toilet prior to entering the house. The toilet block is situated in the “stable yard” . There is a Baby change unit in the end toilet. And a second one in the toilet behind the Café. This toilet is accesible from the Lantern Trail route

• Enys house has a small car park for capacity of 130 cars
• Please Car share. Spaces are limited and we have allowed a  max of 2 hours allocated for your stay. 
• If you are lucky enough to drive a 4 x 4 – you will be asked to park in a designated are of the car park (to ensure there is enough space for front wheel drive vehicles.) thank you for your understanding and please prepare to be directed by Car Park staff.